My stepmother was admitted to this facility in 2024 after surviving a hemorrhagic stroke and a severe UTI that led to meningitis at another rehabilitation center. She had fought for months in the ICU, slowly regaining strength, and was finally beginning to eat, talk, and participate in therapy. The insurance we had left us no choice but to send her here for continued rehabilitation. On her second day at this facility, our family was gathered around her bedside — my dad, my brother, his wite, and me – celebrating her remarkable progress. Then, without warning, she went into diabetic shock right in front of us. Her eyes turned gray, and she couldn’t speak or move. I immediately said, “Something’s wrong!” and my dad and I ran down the hallway screaming for help. When the head nurse finally came in, she looked at my stepmother – who was clearly in distress — and told us to wait for a doctor and not call 911. Her advice was horrifying and negligent. We ignored her and I called 911 myself. The paramedics arrived quickly, and a male nurse checked her blood sugar – it was 43! My dad was the one who ran to his own bag, grabbed orange juice, and tried to save her with his own hands. It was a traumatic, devastating experience for all of us. After being rushed back to the ICU, my stepmother never fully recovered. My father eventually brought her home under home care then hospice care, we were her full-time care givers, and she passed away just 5-months later. We filed a formal complaint through Kaiser, but no words can undo what happened that day. I understand that many healthcare workers are overworked and underpaid — that’s a systemic problem — but failing to give a diabetic patient their medication and then telling the family not to call 911 is inexcusable. Please, do not send your loved ones here. There is no excuse for such negligence, and no family should have to go through what ours did.

Horrible place

Mom is leaving the facility on Saturday, she’s happy to be going home but a little sad to leave as she has enjoyed the camaraderie with all the staff. Although there was one issue when she first got here it was immediately taken care of and the director called me personally to make sure things were taken care of and that mom was comfortable and happy. The director is also going to help us with an issue we have outside of here. She is going above and beyond and it is greatly appreciated. This place is wonderful and caring.thank you to everyone

It’s top notch service for my elderly sick best friend.

This place was extremely disappointing and unacceptable. It was smelly, poorly maintained, and extremely hot because the AC did not work as advertised. The amenities and overall quality were very poor, and the staff were rude, unhelpful, and seemed to have a bad attitude. For what was advertised, I expected much better. Definitely not worth it and would not recommend.

Shelby at the front desk, went the extra mile to help save my bacon today after I forgot forms for a patient to sign. My office is 40 miles away and her willingness to help not only ensured my patient completed necessary healthcare forms. It saved me from a severe panic attack. Attention to detail, willingness to help and the cleanliness of the facility are above standard.

I mean, everyone was kind friendly very helpful to us & our friend Laura Caddick, who is staying there . Thank you for a wonderful visit.

It was great checked inn n out Everything went well

My 91 yo mom was taken to Scripps Encinitas ER due to inability to drink water from sedation ordered by hospice.Mom has a strong body but now has severe dementia.The hospital hydrated her and she was transferred to Aviara right across the interstate 5 which is close to where we live.The staff are excellent in caregiving and my mom is being kept safely,her diaper is changed frequently,the food is good especially the mashed sweet potatoes,and she has not fallen down.My mom is thriving now and I am happy for her and myself.😊

Worst place you could put someone you care about.

Outstanding staff. CNAs Nurses, Doctors and Therapists they all work together and try to get you rehabilitated

The activity director was super helpful in setting up the video screen to aid us in the Bible study group. Very pleasant atmosphere. We also witnessed her great help to the patients with the “store” for snacks.

Nurse Felicitia is an excellent Nurse in caring for my Brother. The Head Nurse Emmaleigh is fantastic to talk to. My Brother is really being taken care of well.

The staff at Aviara are exceptional from the Admission dept. Sandra to Jordan and Angela in case management. All go above and beyond. The CNA staff is caring and work very hard to accommodate the patients. Olivia, Tee, Kaitlyn, Matt, Estela all wonderful. It is a good place for your loved ones for skilled nursing.

Nursing and speech therapist Katy are great! Very clean and friendly staff.

Missy at the main entrance was so helpful and kind to me. She serves a raise in pay. I went there to visit a friend.

My husband has received all the therapies and attention. That was listed at time of admission. Staff and nurses very attentive.

The building is clean, staffs are very attentive and even the family was telling me the big difference from other SNF. Thank you for taking care of the patients. They look happy and very satisfied with the care, the food and environment (very quiet at night).

I have good experience with Aviara team The nurses and CNA’s especially Felicia Rowena Helen Carmen and Keity OT and PT all staff in Arcadia Hall are wonderful people Thank you very much ❤️‍🩹

The people where helpful, nice and friendly it was really welcoming